Burst Water Main affecting Lochwinnoch PA12 + PA13
Stage 4 - Water Restoring
Posted: Thursday 24th April 2025 - 14:15hrs
Next Update: Thursday 24th April 2025 - 18:00hrs
Repairs to the burst water main at Belltrees Forge on Stepends Road; Kilmacolm are now complete and we are in the process of recharging the water main.
We introduced water tankers throughout the duration of the repair in order to maintain water supplies to most of the 1,800 potentially affected.
The temporary traffic management set-up will remain in place at the burst location on Stepends Road until we have completed the reinstatement following our repair.
We advise all road users to plan their travel in advance as travel delays may occur as a result of the traffic management.
Once we have complete our repair and restored normal water supplies, sometimes customers may experience discoloured water due to the disruption on the network.
If you experience brown water, we advise to allow your cold-water kitchen tap to run at a reduced pressure until this runs clear. Do not run any other taps or use any water appliances whilst doing so and follow the same process with any other taps affected once the water is clear from your cold-water kitchen tap.
If you experience white cloudy water, this is air trapped in the supply and will clear within 24 to 48 hours.
We apologise to any customers affected by the burst water main and thank all customers for their patience and understanding whilst we worked to complete our repairs.
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If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
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Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.
