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Help & Resources

Contact Us

Your views are important to us and we encourage customers to get in touch. In this section you will find information on how to get help or raise any issues you may have.

Contact Us

How to Contact Us

Here are all the ways you can contact Scottish Water

Service of Documents

During the current Covid-19 outbreak we can only accept service of legal documents electronically

Additional Support

An outline of the additional support services we offer our customers

Going the Extra Mile - GEM Award

Nominate a Scottish Water employee or contractor for a gem award for going the extra mile

Media Contacts

Our team is available between 9am – 5pm, Monday to Friday

Our Promises - Our Code Of Practice

Know our Code of Practice and service standards