Legal

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About Us

Below are links to our legal policies which you may find useful.

 

Outdoor Acccess

Access to Land

The process for when Scottish Water needs to access private land
Person at Computer

Accessibility

Scottish Water's website accessibility statement
Distribution Operation and Maintenance Strategy

Authorised Departures

The process for any departure from the provisions of Public Water Supplies (Scotland) 2014 Regulations
Fair Isle Community

Community Empowerment (Scotland) Act 2015

Information on Asset Transfer Requests for community groups
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Property Acquisition, Disposal and Leases Policy

The process for dealing with all Property Acquisition, Disposal and Leases.
Customer Interaction

Customer Engagement

Learn about our Customer Engagement Programme and how you can get involved.
Our service Your Rights

Our Promises - Our Code Of Practice

Know our Code of Practice and service standards