FAQs

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Help & Resources

Charges FAQs

The most commonly asked questions about your water and waste water charges

Customer Service FAQs

The most common queries about our customer service

Miscellaneous FAQs

Data Privacy, Ironworks, Scottish Water Roles and Shared Supply FAQs

Water FAQs

The most common queries about water quality, water efficiency, metering, the water cycle, leakage and more

Waste water FAQs

The most common queries about waste water, septic tanks, flooding, our sewer network, protecting Scotland's natural environment and more