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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Video Library
  Watch our latest videos
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Scottish Water employee in PPE holding a tablet in front of a wind farm

Scottish Water Brings £4.5bn in Value to Scotland’s Economy

Publicly-owned, we also support around 21,000 jobs according to an independent Economic Impact Report

29 July 2025

Head and shoulders of Learn to Swim student Laura McLeod in a swimming pool

Overcoming Water Fears Transforms Health Journey

28 July 2025

IUW Stewarton Kirkford Bridge

Road Closure Lifted Early as Improving Urban Waters Project Takes Shape

24 July 2025

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News

Head and shoulders of Learn to Swim student Laura McLeod in a swimming pool

Overcoming Water Fears Transforms Health Journey

Laura McLeod to learn vital life skill and helped ease her pain thanks to Learn to Swim lessons

28 July 2025

shore side view of Gladhouse Reservoir with tree on left hand side

Stay Safe Around Reservoirs and Watercourses this Summer

Scottish Water is calling on people to stay safe, behave responsibly and not take risks around around water this summer

09 July 2025

Children running along a running track. Grass surrounds the track and buildings can be seen in the background. The sky is grey.

Scottish Water Leave Lasting Legacy at Ardeer Primary School

Pupils at Ardeer Primary School in Stevenston are enjoying a new running track installed at their school, thanks to Scottish Water and contractor George Leslie, following major repair work earlier this year

27 June 2025

kid in swimming pool with floats

Pioneering Initiative Surpasses 210K Milestone

More than 210,000 people across Scotland have learned to swim, thanks to pioneering partnership with Scottish Swimming and Scottish Water

26 June 2025

children in a pool holding a Generation H2O banner a winners of the Make a Splash Challenge

Falkirk School Makes a Splash in Scottish Water Challenge

Primary 6 lass wins Generation H2O challenge to design a poster to help protect Scotland's water

25 June 2025

Child floating on its back in a swimming pool

Scots Kids Dive In for Life-Saving Lessons During Drowning Prevention Week

More than 82,000 youngsters to learn vital water safety skills this June

13 June 2025